Tenant Resources

Tenant Announcements

Maintenance Request Update

April 16, 2026

To better serve you and improve response times, all maintenance requests must now be submitted through the Tenant Portal.

This allows us to properly track, prioritize, and schedule repairs more efficiently.

Please note: Requests submitted outside of the Tenant Portal may not be processed.

For emergencies (fire, gas leak, flooding, or no heat in winter), call property management immediately.

Thank you for helping us serve you better,
Carlson Properties, LLC

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Maintenance Request

Need something repaired or looked at?

Please submit all maintenance requests through your Tenant Portal.

This ensures your request is received, tracked, and scheduled as quickly as possible.

For emergencies (fire, gas leak, flooding, or no heat in winter), please call property management immediately.

This maintenance request form is for current Carlson Properties tenants  only. All request are reviewed and verified prior to scheduling service. 

To ensure timely service, maintenance requests submitted outside of the Tenant Portal may not be processed.

Pay Rent Online

Rent payments are made securely through our tenant portal powered by Innago. Please submit payments on or before the 1st of each month in accordance with your lease agreement. 

If you do not yet have an Innago tenant portal or login, please contact management and we will provide you with an invitation link.

Important Documents & Information

These documents are provided for convenience and do not replace your lease.

Tenant Info

Primary Emergency Contact


Secondary Emergency Contact


Upload Invoice

“Please upload your invoice for completed services. Invoices must be itemized and submitted within 30 days.”

Upload Your W-9

Please upload a completed and signed IRS W-9 form as a PDF.

For your security, we do not collect tax information through online forms.